Refund policy
Last Updated: June 2026
At Lululovelle, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to make the return process as simple as possible. Please review the policy below before submitting a return request.
Return Window
We gladly accept returns within 30 days from the date your order is delivered.
To qualify for a return, products must:
- Be unused and unworn.
- Remain in their original condition.
- Have tags still attached.
- Be free from perfume, makeup, stains, or any signs of wear.
- Be returned in suitable packaging.
Items that do not meet these requirements may not be eligible for a refund.
Items Not Eligible For Return
For hygiene and safety reasons, the following items cannot be returned:
- Final Sale products
- Gift cards
- Customized or personalized items
- Bodysuits
- Swimwear without the protective liner
- Earrings and certain accessories
- Products damaged by improper use or normal wear
Requesting A Return
Before sending anything back, please contact our support team:
Please provide:
- Your order number
- The item(s) you would like to return
- A brief explanation for the return request
Once approved, we will provide return instructions and the correct return address.
Returns sent without authorization may be delayed or refused.
Return Shipping Costs
- Customers are responsible for return shipping expenses unless the wrong or defective item was received.
- Shipping charges paid at checkout are non-refundable.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of untracked returns.
Wrong, Damaged, or Defective Items
If you receive an item that is incorrect, damaged, or defective, please contact us within 7 days after delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging and shipping label
After reviewing your case, we will arrange a replacement, refund, or another suitable solution.
Refund Processing
Once your returned package has been received and inspected, we will notify you regarding the outcome of your refund request.
Approved refunds will be credited back to your original payment method within 5–10 business days.
Please note that your financial institution may require additional time to process the transaction.
Order Cancellation
Orders may be canceled within 12 hours after purchase.
After an order enters processing, cancellation requests may no longer be possible.
To request an order cancellation, please contact:
Exchanges
At this time, we do not provide direct exchanges.
If you wish to receive another size, color, or style, please return the eligible item and place a new order.
Business Address Notice
The address listed on our website is used for business correspondence only and is not a return center.
Please do not mail returns to the address below. Contact our customer service team first to obtain the appropriate return instructions.
Contact Us
Lululovelle
📧 Email: support@lululovelle.com
📍 Business Address:
518 Old Gin Pl
Hernando, MS 38632
United States
Business Address Only – Not a Return Address
If you have questions about returns or refunds, please reach out to us at support@lululovelle.com. We're always happy to help. 💖
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